Shipping policy

📦 Clairfresh Shipping & Delivery Policy

1. Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays).
• Orders placed after [cutoff time, e.g., 2 PM EST] will be processed the next business day.
• You will receive a confirmation email once your order has shipped, including tracking details.

2. Shipping Destinations & Timeframes

🇺🇸 United States

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days
• Express Shipping: 1–2 business days

🇨🇦 Canada

• Standard International Shipping: 5–10 business days
• Expedited Shipping: 3–6 business days

Note: Delivery times may vary depending on customs processing.

🌴 Caribbean (Caraïbes)

• Standard Shipping: 7–15 business days
• Expedited Shipping (where available): 5–10 business days

Availability and delivery times may vary by country (e.g., Bahamas, Jamaica, Barbados, etc.).

3. Shipping Costs

• Shipping fees are calculated at checkout based on:
  • Destination
  • Package weight and dimensions
  • Selected shipping method
• Free shipping may be offered on orders over $[X] (if applicable).

4. Customs, Duties & Taxes

• Canada & Caribbean orders may be subject to import duties, taxes, and customs fees.
• These charges are the customer’s responsibility and are not included in shipping costs.
• Clairfresh is not responsible for delays caused by customs clearance.

5. Tracking Your Order

• Once shipped, you’ll receive a tracking number via email.
• Please allow 24–48 hours for tracking updates to appear.

6. Delivery Issues

• If your package is delayed, lost, or damaged:
  • Contact us at [your support email] within 7 days of the expected delivery date.
• Clairfresh is not responsible for:
  • Incorrect shipping addresses provided by the customer
  • Failed delivery attempts due to absence

7. Address Changes & Order Modifications

• Requests must be made within 24 hours of placing the order.
• Once shipped, orders cannot be modified.

8. Force Majeure

• Delivery times may be affected by events beyond our control (weather, strikes, carrier delays, etc.).

Optional Add-ons (Recommended)

You might also want to include:

• Returns & Refund Policy
• Lost Package Insurance Clause
• Eco-friendly shipping statement (if it fits your brand positioning)

If you want, I can tailor this specifically for your product type (e.g., cosmetics, perishables, cleaning products), since shipping rules can change a lot depending on what Clairfresh sells.